InfinX FAQs – InfinX by Halocarbon

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InfinX FAQs

“How do I place an order?”
  1. You can place an order with InfinX by adding the desired product(s) to your cart and proceeding to check out.
  2. During checkout, you must provide contact and ship-to information, select a FedEx shipping method, and provide payment information.
  3. All InfinX orders must be placed using a credit card, and we currently accept all major credit cards.
“Can you provide me with a copy of the SDS?”
  1. All SDS are at the bottom of each product page.
“Can you provide me with the tracking #?”
  1. An email with the FedEx tracking number is automatically sent to the customer as soon as the product ships.
“When is my order going to ship?”
  1. Most orders received before 4:00 PM Eastern Time, Monday through Thursday, will ship the same day, provided the product ordered is in stock. Most orders received after 4:00 PM Eastern Time will ship the next business day, except on Fridays, wherein orders received after 3:30 PM Eastern Time will be shipped on the next business day. Orders are not processed or shipped on Saturdays, Sundays, or major US holidays.
  2. We cannot guarantee when an order will arrive. Consider any shipping or transit time the carrier offers as an estimate. We encourage you to order promptly to avoid delays caused by shipping or product availability.
“Can I have payment terms?”
  1. At this time, we don’t offer payment terms.
“Can I have a copy of my invoice?”
  1. An invoice/receipt email is sent as soon as the ordering transaction is completed. An additional copy can be sent, and customers can request one from the designated customer support email. to request one.
“I am tax-exempt - how do I showl this?”
  1. If you are tax-exempt, please email your tax-exempt form to support@infinx.halocarbon.com, and we will reimburse your taxes within 5-10 business days. By doing so, your account will be tax-exempt for all future orders.
“Who is the sales contact for the product(s)?”
  1. For all PCTFE products, please reach out to David Antonuccio at dantonuccio@halocarbon.com. For all PFPE products, please reach out to Jake Shaw at jshaw@halocarbon.com. For any generic questions, please contact Halocarbon Customer Service at support@infinx.halocarbon.com.
“When will my PO be processed?”
  1. We currently do not accept POs for our e-commerce system. Any orders placed on this site will be processed immediately and shipped within two business days (see verbiage).
  2. Most orders received before 4:00 PM Eastern Time, Monday through Thursday, will ship the same day, provided the product ordered is in stock. Most orders received after 4:00 PM Eastern Time will ship the next business day, except on Fridays, wherein orders received after 3:30 PM Eastern Time, will be shipped on the next business day. Orders are not processed or shipped on Saturdays, Sundays or major US holidays.
“Is the Infinx 2505 the same as 25-5s?”
  1. InfinX MRO 2505 is the same product as Halocarbon 25-5S.
  2. InfinX MRO 2510 is the same as Halocarbon 25-10M.
  3. InfinX MRO 2505 and InfinX MRO 2510 start with the same raw materials, which are manufactured in the same way; and meet the same finished product specifications as the original Halocarbon greases. The only difference is the label on the container.
“What is your return policy?”
  1. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  2. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all labels, and in its original sealed packaging.
  3. To start a return, you can contact us at support@infinx.halocarbon.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
  4. You can contact us for any return questions at support@infinx.halocarbon.com or (470) 419-6363.
“What if my product is damaged or I received the wrong item?”
  1. Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right support@infinx.halocarbon.com or call (470) 419-6363.
“What is your refund policy?”
  1. We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded using your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund after it is initiated.
“Do you have a restocking fee?”
  1. Custom and special order items may be subject to a 25% restocking fee.